Privacy Policy

Last updated: 18th of June 2025

This Privacy Policy describes how Eloah Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website https://www.eloah.shop.

1. Who We Are

Business Name: Eloah Ltd

Company Number: 16043541

Registered Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UK

Contact Email: contact@eloah.shop

2. What Information We Collect

We collect the following personal data:

  • Name
  • Billing and shipping address
  • Phone number (if provided)
  • Email address
  • Order details
  • Payment method (processed securely by Stripe, PayPal, Klarna, etc.)
  • IP address and browser/device data (via cookies, analytics, and security plugins)

3. How We Collect Information

  • When you place an order
  • When you create an account
  • When you fill in a form (newsletter signup, contact)
  • Automatically via cookies and analytics tools (e.g. Google Analytics)

4. Why We Collect Your Data

We collect and use personal data for the following purposes:

  • To process and deliver your orders –
  • To communicate with you about orders or customer service
  • To send marketing emails (if you opt-in)
  • To improve website performance and customer experience
  • To comply with legal or tax obligations
  • To detect and prevent fraud or abuse (via Solid Security)

5. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity (e.g. processing your order)
  • Legitimate interest (e.g. securing the website, fraud detection)
  • Consent (e.g. marketing emails, analytics cookies)
  • Legal obligation (e.g. record-keeping, taxes)

6. How Long We Keep Your Data

Depending on datas, We may retain records longer where legally required (e.g. tax obligations).

  • Inactive accounts = 12 months
  • Retain pending orders = 2 weeks
  • Retain failed orders = 2 weeks
  • Retain cancelled orders = 3 months
  • Retain refunded orders = 6 years
  • Retain completed orders = 6 years
  • Retain Stripe Data = 6 years

7. How We Protect Your Data

We use security tools like Solid Security and encrypted HTTPS connections. Customer data is stored securely on our server (hosted by Hostinger) and access is limited to authorized personnel only. Payments are handled via trusted third-party gateways (Stripe, PayPal, Klarna, etc.) and we do not store any full credit card information.

8. Sharing Your Data

We do not sell or share your data with third parties for advertising. We only share data with essential services for operations:

  • Printful (order fulfilment)
  • Stripe, PayPal, Klarna, Trustly (payment processing)
  • Brevo (Sendinblue) (email marketing, if you subscribe)
  • Google Analytics (for site performance analysis)

All third-party providers are GDPR-compliant.

9. Your Rights (EU/UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent at any time
  • Object to or restrict certain processing
  • Lodge a complaint with the ICO (UK) or your local authority

To exercise any rights, please contact us at contact@eloah.shop.

10. Cookies

We use cookies to:

  • Enable essential website functionality
  • Store shopping cart and account session data
  • Track anonymised usage via Google Analytics
  • Improve performance using LiteSpeed Cache

We display a cookie banner when you first visit, allowing you to accept or manage cookie preferences in accordance with GDPR.

11. Email Marketing

If you subscribe to our newsletter or marketing communications, your email address will be stored with Brevo. You may unsubscribe at any time using the link in the footer of any marketing email.

After you complete a purchase on our website, we may send you a follow-up email inviting you to leave a review of your experience or the products you ordered. These review requests are sent to help improve our services and inform other customers. You can opt out of receiving such emails at any time by contacting us at contact@eloah.shop.

12. Changes to This Policy

We may update this policy to reflect changes in technology, law, or our services. Updates will be posted on this page with a revised “Last updated” date.

13. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us by email at contact@eloah.shop

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